K&CO Policies
At Kantor and Company, we exist to provide a community where everyone feels cared for. We believe in being kind to everyone regardless of age, race, sexual orientation, gender, and religion. Anyone who is not being kind to members of our staff or clientele will kindly be asked to leave.
SCHEDULING
We request that first time clients call the salon to schedule. We want to ensure the correct service and adequate time is provided for the outcome you desire.
We require that you have a credit card on file prior to making an appointment. We also ask for your phone number and email address with your name to begin scheduling.
All color services and hair treatments require a consultation prior to your first visit to the salon. When booking future like services a 50% deposit is required for new clients to schedule.
By making an appointment online you automatically agree to our policies.
ARE YOU SICK?
To protect the safety of our clients, our staff, and our community from illness, anyone exhibiting signs of illness including but not limited to the following: sneezing, coughing, runny nose, and glassy eyes, will kindly be asked to leave. We will accommodate your service on another day after you have recovered, at least 48-hours after exhibiting the above signs of illness. Thank you for understanding and doing your part to keep our community healthy.
LATE CANCELLATION OR A NO SHOW
Our stylists work tirelessly to provide excellent services and they are in high demand. They are paid by commission for services they complete. A last-minute cancellation or a no-show is a financial burden to the stylists and the business and is not considerate to them or the health of the salon.
We require a modest 48-hour notice to cancel.
If less is given, 100% of the total service amount will be charged to your card on file. If you don’t show up for your appointment, 100% of the service amount will be charged to your card on file.
We thank you for your understanding of this policy to protect our stylists from revenue loss so they can entrust their income to their profession.
LATE ARRIVAL
Late arrivals affect all other appointments for the stylist for the entire day. If you arrive more than 7 minutes late, we may not be able to accommodate the entire length of your scheduled service. Please know that we will do our best to accommodate you, however rushing through services is a disservice to you and to our clients. You may be asked to reschedule your service and you will be charged the total service amount.
After multiple no-shows, late arrivals, or appointments canceled within 48-hours you will be required to pay for your appointment in advance in order to book an appointment.
Our day revolves around our clients. It is very hard to fill time slots at the last minute, therefore we are taking a big pay cut every time someone doesn’t keep their appointment. This is nothing personal, this is strictly business.
DEDICATION
We stand behind our work 100%. If you are not completely satisfied with your service, let us know within 72-hours of the service and we will get you back into the salon as quickly as possible for a free correction. All changes after that time frame are subject to a service charge. Call the salon to schedule. We do not give refunds.
GREEN CIRCLE FEE
Boulder is all about recycling! We are trying to do our part to Save the Planet by recycling all that we can from the tin tubes that have your hair color gel to your actual hair. The Green Circle fee you see on your receipt is a reimbursement for the cost to recycle.
SUPPLY FEE
We use a variety of products to do your hair: shampoo, conditioner, styling gel, foils, perm solution, etc. The supply fee you see on your receipt covers these expenses and are specific to your service.
